1. Cancellation Policy

1.1 Order Cancellation by Customer

You may cancel your order within 24 hours of placing it by contacting us at [email protected]. After 24 hours, the order processing begins, and we may not be able to accommodate cancellation requests.

1.2 Order Cancellation by Yuko Lewni Apparel

We reserve the right to cancel any order at any time due to insufficient stock, inaccuracies in product or pricing information, or any other unforeseen issues. If we cancel your order, you will receive a full refund.

2. Refund Policy

2.1 Eligibility for Refunds

To be eligible for a refund, items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.

2.2 Refund Process

To initiate a refund, please contact us at [email protected] within 14 days of receiving your order. Provide your order number and details about the product you wish to return.

2.3 Return Shipping

You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2.4 Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 4-7 business days.

3. Non-Refundable Items

Certain items are non-refundable, including:

Gift cards

Sale or clearance items

Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons

4. Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange. Items must be returned in their original condition. You are responsible for the cost of return shipping for exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund, including return shipping costs, if applicable.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Information

For any questions or concerns about our Refund and Cancellation Policy, please contact us at 9629310047.