At Yuko Lewni, we strive to ensure your satisfaction with every purchase. If you receive a damaged or defective item, or if there's an issue with the size or color, we're here to help.
Eligibility for Replacement:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We may request photos or additional information to assess the issue.
- Size or Color Issues: If you need a different size or color, we offer replacements subject to availability. Please ensure the item is unused, unwashed, and in its original packaging with tags attached.
How to Request a Replacement:
To request a replacement, please follow these steps:
- Contact our customer service team via email at [email protected] or by phone
at +91 9629310047
- Provide your order number, details of the issue, and any relevant photos.
- Our team will review your request and provide instructions for returning the item if necessary.
Return and Exchange Process:
- Once your replacement request is approved, we will provide a return shipping label (if applicable) or instructions for sending back the item.
- Upon receiving the returned item, we will process your replacement promptly, subject to availability.
Contact Us:
If you have any questions or need further assistance regarding our Replacement Policy, please contact our customer service team. We're here to help ensure you have a positive shopping experience with Yuko Lewni.
This policy provides clear guidance on how customers can request replacements for damaged items or size/color issues, emphasizing your commitment to customer satisfaction and efficient resolution of any concerns. Adjust the details as per your specific policies and procedures